Return policy

If for any reason Customers are not satisfied with an order, the item(s) can be returned within 14 days from the delivery for:

A. Model Exchange
B. Refund

E-mail within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s) of the item(s) to be returned and state if the return is model exchange or refund.
Please send the return with the courier indicated in the email sent by Sara Battaglia.
Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN e-mail.
Return shipments are free only from Italy.
Customers can choose between two compensation options:

  • Model Exchange: items can be exchanged only when a different model or a different colour;
  • Refund: refunds will be processed as soon as returned items have been checked and accepted. For orders paid via PayPal, the refunded amount will be available to Customers in roughly 10 days and within their next billing statement. Processing time may vary according to the Credit Card company.

Returns must arrive within 10 days of receiving the R.A.N.

Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way. In the case of defective or incorrect merchandise, Customers must follow the instructions above. Sara Battaglia reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Pick-ups for all authorized returns with Sara Battaglia’s courier account numbers must originate from the same country of the original shipment.
Sara Battaglia reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, Sara Battaglia will deduct a 10% administrative/re-stocking fee from the refund.
Sara Battaglia will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
Sara Battaglia reserves the right to not to accept order returns on purchases on sale.