Assistance with your order
ORDERS
Payment Methods
The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund.
The following payments are accepted:
Credit card
You can pay by mainly credit cards, including Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
Payment apps
You can pay via PayPal, Amazon Pay, Apple pay and Shop pay.
This means that no banking information regarding the Customer transits via the www.sarabattaglia.com website.
Payment is therefore secure by the partners in charge of managing financial transaction.
The order will then be recorded and validated on acceptance of the payment by the banking service.
Changing or cancelling your order
For details on your 10 days right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation.
You have the right to cancel your purchase and receive a refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than ten days.
To exercise this right of cancellation:
Contact us by email at boutique@sarabattaglia.com
Follow the returns instructions as laid out in the Returns and exchanges section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Difficulty in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at boutique@sarabattaglia.com or by calling +39 0270009602 for a recommendation.
SHIPPING INFORMATION
Free shipping
Sara Battaglia offers free standard delivery on all orders, except for different advices on this website. Please note that free shipping will be applied to your order at checkout.
Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.
Orders placed before 2:00 PM (CEST) will be shipped the same day. During the sale period, the large amount of order can result in longer delivery times.
All orders are shipped with DHL and requires a signature upon delivery. DHL usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Taxes and duties
Prices include, if any, taxes (worldwide) whereas customs duties, if any, for USA and UK shall be borne by the Customer above specific values.
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes.
First-Time Order Policy
For security purposes, Sara Battaglia reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Order status
All orders are shipped with DHL are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
Alternatively, you can refer to the “Orders” section of your account to get general information about your order status.
